We work with the two best shipping service providers in Germany and Europe, DHL and DPD. Depending on the day and time you ordered, it will be shipped the same day or the next working day. The delivery time is usually 1-2 working days within Germany

<p>We work with the two best shipping service providers in Germany and Europe, DHL and DPD. Depending on the day and time you ordered, it will be shipped the same day or the next working day. The delivery time is usually 1-2 working days within Germany and 3-4 working days in neighboring European countries. Other countries in Europe and for the rest of the world can be expected with 1 week delivery time.</p>

How fast is the delivery?

Only products that are in stock can be selected. If the product is not in stock, we can inform you as soon as your desired product is available again.

<p>Only products that are in stock can be selected. If the product is not in stock, we can inform you as soon as your desired product is available again.</p>

How can I tell if a product is in stock?

VLUV

Here you will find help and answers on the subject of orders.

Order

Which BOL size is best for me?

How do I inflate the BOL? Do I have to buy an additional pump?

The inner ball of my BOL is too small or the outer shell seems too big when inflated.

How long does it take to inflate a BOL?

My BOL is losing air. What should I do?

Is my VLUV BOL washable?

Can I use a VLUV BOL as a pregnant woman?

I lost the BOL sealing plugs / accessories.

Can I just buy the cover, i.e. the ball cover, as a replacement?

If you open the BOL zipper, the closure on the inner ball can no longer be found / visible. Apparently it has slipped over time. I can't let the air out.

How high do you sit on a 60-65cm BOL ball?

What is the difference between the 36cm and 40cm wide version of the PIL&PED?

Can I only purchase the pillowcase separately?

What is the difference between the PIL&PED fabrics? Why are some pillows more expensive than others?

Is my VLUV PIL&PED washable?

Do I have to inflate the PIL&PED first?

PIL&PED and PED

For which sitting balls is the UPP2 stand-up weight suitable?

How does the UPP2 stand-up weight work?

UPP2 STAND-UP WEIGHT

Products

Which payment methods can be selected?

What happens if the payment is not successful?

As a European company with a VAT identification number, can we participate in the reverse charge process in the shop and order VAT-free?

Payment

How much are the shipping costs?

How are the VLUV balls shipped?

Shipment

By when do I have to cancel an order?

Who bears the costs of returning the item if you don't like it or for other reasons that are not covered by the warranty?

How do I have to proceed with a revocation?

How do I get my money back?

What do I do if I discover a defect or production-related damage within the warranty period?