Orders with delivery to Germany All orders with delivery within Germany are free of shipping costs. Orders with delivery to other EU Schengen countries Shipping costs apply to orders up to €499.99. These will be displayed in good time in the checkout

Orders with delivery to Germany All orders with delivery within Germany are free of shipping costs.Orders with delivery to other EU Schengen countries Shipping costs apply to orders up to &#x20AC;499.99. These will be displayed in good time in the checkout. For orders from &#x20AC;500,- we cover the shipping costs.Orders with delivery to other European countries (not Schengen) and third countries Weight-based shipping charges apply to all orders. These will be displayed in good time in the checkout.

How much are the shipping costs?

Normally we ship all products packed as small as possible. BOL seat balls, for example, are shipped flat when not inflated. However, you have the option to choose shipping by us in inflated condition as an additional service (for an extra charge).

Normally we ship all products packed as small as possible. BOL seat balls, for example, are shipped flat when not inflated. However, you have the option to choose shipping by us in inflated condition as an additional service (for an extra charge).

How are the VLUV balls shipped?

We work with the two best shipping companies in Germany and Europe, DHL and DPD. Depending on the day and time you ordered, the shipment will be made the same day or the next business day. The delivery time is usually 1-2 business days within Germany

We work with the two best shipping companies in Germany and Europe, DHL and DPD. Depending on the day and time you ordered, the shipment will be made the same day or the next business day. The delivery time is usually 1-2 business days within Germany and 3-4 business days to neighboring European countries. Other European countries and for the rest of the world you can expect 1-3 weeks delivery time.

How fast is the delivery?

VLUV

Here you will find help and answers on the topic of shipping.

Shipment

Which BOL size is best for me?

How do I inflate the BOL? Do I have to buy an additional pump?

The inner ball of my BOL is too small or the outer shell seems too big when inflated.

How long does it take to inflate a BOL?

My BOL is losing air. What should I do?

Is my VLUV BOL washable?

Can I use a VLUV BOL as a pregnant woman?

I lost the BOL sealing plugs / accessories.

Can I just buy the cover, i.e. the ball cover, as a replacement?

If you open the BOL zipper, the closure on the inner ball can no longer be found / visible. Apparently it has slipped over time. I can't let the air out.

How high do you sit on a 60-65cm BOL ball?

What is the difference between the 36cm and 40cm wide version of the PIL&PED?

Can I only purchase the pillowcase separately?

What is the difference between the PIL&PED fabrics? Why are some pillows more expensive than others?

Is my VLUV PIL&PED washable?

Do I have to inflate the PIL&PED first?

PIL&PED and PED

For which sitting balls is the UPP2 stand-up weight suitable?

How does the UPP2 stand-up weight work?

UPP2 STAND-UP WEIGHT

Products

How can I tell if a product is in stock?

Order

Which payment methods can be selected?

What happens if the payment is not successful?

As a European company with a VAT identification number, can we participate in the reverse charge process in the shop and order VAT-free?

Payment

By when do I have to cancel an order?

Who bears the costs of returning the item if you don't like it or for other reasons that are not covered by the warranty?

How do I have to proceed with a revocation?

How do I get my money back?

What do I do if I discover a defect or production-related damage within the warranty period?